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VOLCANO

Privacy Policy

Privacy Policy - The Basics 

At www.volcano-candle.com ("Website"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Cubis - Scout LTD ("we," "us," or "our"), the owner of the Website and the Volcano brand, collects, uses, and safeguards your information. By using our Website, you consent to the practices described in this policy.

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1. Information We Collect

We collect the following types of information when you use our Website:

  1. Personal Information: Information you provide when you place an order, sign up for our newsletter, or contact us. This may include:

    • Name

    • Email address

    • Phone number

    • Shipping and billing addresses

  2. Payment Information: Payment details such as credit/debit card information, PayPal account details, or bank transfer information. (Note: We do not store full payment details; they are processed securely by third-party payment providers.)

  3. Usage Data: Information about how you interact with our Website, including:

    • IP address

    • Browser type and version

    • Pages visited

    • Time and date of your visit

    • Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate with you regarding your purchases or inquiries

  • To send promotional emails (only if you have opted in)

  • To improve our Website and customer experience

  • To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with the following parties:

  • Service Providers: Third parties who assist us with payment processing, order fulfillment, and Website hosting.

  • Logistics Providers: Courier companies to ensure the delivery of your orders.

  • Legal Authorities: When required to comply with legal obligations or enforce our Terms and Conditions.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences

  • Analyze Website traffic and usage

  • Provide personalized content

You can control cookies through your browser settings. Please note that disabling cookies may impact your ability to use certain features of our Website.

5. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to the information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails.

To exercise your rights, please contact us at info@volcano-candle.com.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@volcano-candle.com.

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