Shipping Policy

Shipping Policy - The Basics

At www.volcano-candle.com, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines how we handle shipping for our customers worldwide.

1. General Information

We ship to destinations worldwide, and shipping costs are calculated based on the weight of your order and the delivery location. Shipping fees and delivery times are displayed at checkout.

2. Shipping Rates

Shipping rates are determined by:

The total weight of your order
The delivery destination

Exact costs will be calculated and displayed during checkout.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping:
- Delivery time varies based on destination.
- Estimated delivery times:
  - Europe: 5-10 business days
  - North America: 7-15 business days
  - Rest of the World: 10-20 business days
Express Shipping (where available):
- Faster delivery for an additional fee.
- Delivery times vary by destination and will be provided during checkout.

4. Order Processing

Orders are processed within 2-3 business days after payment confirmation.
Processing times may vary during peak seasons or holidays.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our shipping fees.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable).
Use the tracking number to monitor your shipment’s progress.

7. Shipping Restrictions

Certain regions may have shipping restrictions due to local laws or carrier limitations. If we cannot ship to your location, we will notify you promptly and issue a full refund.
We do not ship to P.O. boxes or APO/FPO addresses.

8. Delayed or Lost Shipments

While we work with reliable carriers, delays can occur due to customs, weather, or other unforeseen circumstances.
If your shipment is delayed or lost, please contact us at info@volcano-candle.com for assistance.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website indicates your acceptance of the revised policy.

If you have any questions or concerns about our Shipping Policy, please contact us at info@volcano-candle.com.

Last Updated: January 28, 2025