Refund Policy

Refund Policy - The Basics

Thank you for shopping at www.volcano-candle.com. At Volcano, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund Policy below.

1. Returns Eligibility

We accept returns under the following conditions:

The product must be unused, unopened, and in its original packaging.
You must request a return within 7 days of receiving the product.
Products that are damaged, used, or not in their original packaging will not be eligible for a refund.

2. Initiating a Return

To start a return, please contact us at info@volcano-candle.com with the following details:

Order number
Product(s) you wish to return
Reason for the return

Once your request is approved, we will provide instructions for returning the item.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of your item.
We are not responsible for lost or damaged return shipments.

4. Refund Processing

Refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned item.
Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Non-Refundable Items

The following items are not eligible for a refund:

Sale or clearance items
Gift cards
Customized or personalized items

6. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us at info@volcano-candle.com within 7 days of delivery. Include the following information:

Order number
Description of the issue
Photos of the defective or incorrect product

We will replace the item or issue a full refund, including shipping costs, after verifying the issue.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website indicates your acceptance of the revised policy.

If you have any questions about our Refund Policy, please contact us at info@volcano-candle.com.

Last Updated: January 28, 2025