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VOLCANO

Terms & Conditions

Terms & Conditions - The Basics 

Welcome to www.volcano-candle.com ("Website"). This Website is owned and operated by Cubis - Scout LTD, an English company ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our Website.

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1. General Information

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2. Products

We offer the following products for sale:

  • Scented candles

  • Car air fresheners

  • Diffusers

  • Fabric fragrances

  • Corporate gifts

All products are subject to availability and may vary in quality, design, and scent. Product images on the Website are for illustrative purposes only.

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3. Ordering and Payment

  • All prices listed on the Website are in eur (€) and include VAT (where applicable).

  • Orders are confirmed only after full payment is received.

  • Payment methods accepted are displayed during the checkout process.

  • We reserve the right to cancel any order if fraudulent activity or pricing errors are detected.

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4. Shipping and Delivery

  • We aim to process and dispatch orders within 2-3 business days.

  • Shipping costs and delivery times vary based on the destination and will be displayed at checkout.

  • We are not responsible for delays caused by couriers or customs.

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5. Return and Refund Policy

  • You may return products within 7 days of receipt, provided they are unused, unopened, and in their original packaging.

  • To initiate a return, email us at info@volcano-candle.com with your order details.

  • Refunds will be processed to the original payment method within 14 days of receiving the returned item.

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

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6. Intellectual Property

All content on this Website, including text, images, and logos, is the intellectual property of Cubis - Scout LTD or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited.

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7. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or Website. Our total liability shall not exceed the amount paid for the product(s) purchased.

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8. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

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9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the Website after any changes signifies your acceptance of the updated Terms.

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10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England.

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Contact Us

For any questions regarding these Terms, please contact us at info@volcano-candle.com.

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Thank you for choosing Volcano!

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